Delivery

Holiday

Thunderpants UK is on Holiday from the 17th August- 24th August 2017. Any orders placed during this period will be processed on our return.

Standard terms of service

If Thunderpants UK have the items in your order in stock it is dispatched quickly.

Postage

We use MyHermes for UK Deliveries.  Please allow 3-5 working days for delivery of your goods.

We use the Royal Mail for EU Deliveries.  Please allow 5-7 working days for delivery of your goods.

A email will be sent when the goods are dispatched.

Claims

Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Thunderpants UK  within seven working days of delivery.

Thunderpants UK LLP shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Thunderpants UK LLP,  promptly return any of the goods subject to any claim and any packing materials securely packaged to Thunderpants UK LLP for examination.

Liability

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Thunderpants UK LLP shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

If the Customer establishes that any of the goods are defective Thunderpants UK LLP shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.

In no circumstances shall the liability of Thunderpants UK LLP to the Customer under this condition exceed the invoice value of the goods.