FAQ's

Where can I buy your kids, and clothing lines?
Online from Thunderpants NZ. We only stock women's originals, hipster and men's fitted boxer undies at the moment.

What happens if my undies fall down on me?
We’re all shaped differently so the original style may suit you better or try the next size down.

Are your underpants unisex?
Definitely not in the Adults range. We currently stock two styles for women (Hipster and Original) and one style for men (fitted boxer) Thunderpants NZ additionally stock another style for men (Original) & for kids, the preschool pants are unisex then there are Originals for Girls and Boxers for Boys in medium and large sizes.

Are Thunderpants boy leg?
No, they are designed to sit in the natural crease of your leg, not below it.

Should I choose hipster or original?
The Original sits just below the belly button whilst the Hipster sits much lower….on the hips!

What happens if I fall between sizes?
That’s why we make Thunderpants with a decent amount of stretch so we can accommodate all sizes and shapes.  If they are too big or you like a snugger fit, try a size down. If you prefer a looser fit, try a size up.

Do you make anything other than undies?
Yes and No...  Thunderpants NZ definitely do and we will hope to when we start to manufacture.  Swimwear and Activewear are Thunderpants staples and they're are always adding to the range.

Does your fabric need any special care?
Thunderpants fabric is machine washable but be sure to use cold water, no bleach and line dry.

Is organic cotton Fairtrade?
Organic cotton is grown from non GE plants and without the use of harmful chemicals.

How soon will I get my order?
Within the United Kingdom 3-6 days.  Outside of UK please check with us.

Why can I not order the size I want in some of your prints?
Some sizes are more popular than others and occasionally will sell out. We always aim to get everything back on-line as soon as we can. This can also happen when a print is at the end of its run so in this case it is first in, best-dressed!

How much does postage cost?
Postage within the UK costs a flat rate of £3.95 no matter how much you order or where you are. For the rest of the Europe, postage will cost £6.95.

Are the garments made in the United Kingdom?
No, not at the moment...  But that's the plan! Thunderpants are currently made in New Zealand and TPNZ try to keep all of their production as local as they can possibly make it; something that we want to be able to replicate here!

If I order other items in the future will the colours match?
Unfortunately we cannot guarantee patterns or colours will match.  What makes our product unique is that each is bespoke and essentially one of a kind.

How do I place an order?
You can order online here. We can accept Visa, Mastercard, Debit card or Paypal.

Is it safe to input my credit card details onto your site?Yes, absolutely.  Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information.

What if I make a mistake, or want to change my order?
Please see refunds and exchanges. Please note we cannot exchange or refund on any item that is not in ‘mint’ condition i.e. unworn, unwashed and with it’s original packaging.

How accurate is the colour reproduction of the images on your site?
We try to make the colour representation as close as possible but colours on screen can vary between computers.

What’s your privacy policy?
Please see our section on privacy, it must be read in conjunction with our terms and conditions.